Important Notice: Only US orders are eligible for Cloud Orchard return services. We are not accepting returns for orders that are shipped to customers outside the US at this time.
Orders Shipped to US Customers:
Cloud Orchard will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Cloud Orchard 5 - 7 business days from the day we receive the returned package to process.
- Cloud Orchard will email you after return has been processed to confirm what has been done.
| Final sale and non-returnable categories |
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What should I do if my item arrives damaged or incorrect?
Inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it. Some return reasons may require photo submission for verification.
Are exchanges allowed for your products?
Cloud Orchard does not accept exchanges of any kind. If you wish to return an item, you will need to follow the return process and place a new order for the desired item.
What are the shipping costs for returns?
Return shipping is the customer's responsibility unless the return is due to a shipping error or a damaged item. Please ensure that your return meets our criteria to avoid any restocking fees.
How to initiate a return?
To initiate a return, please see complete this form.
*Subject to Change. Cloud Orchard may at any time in its sole discretion change the rules set forth above.
